Delta Ops…..do better

Chemguy please stop traveling! Every other week youre bitching about another carrier. Youre going to die of a heart attack!
 
Add American Airlines to this as well. Flying then for CLE-PHL direct. App says boarding starts in 3min. As we walk up to the gate, there is our plane just pulling up to park. Son of a…..

All this tracking technology, AI, etc and they can’t even let you know stuff is going to be late.

It bottles the mind.
 
ChemGuy said:
Add American Airlines to this as well. Flying then for CLE-PHL direct. App says boarding starts in 3min. As we walk up to the gate, there is our plane just pulling up to park. Son of a…..

All this tracking technology, AI, etc and they can’t even let you know stuff is going to be late.

It bottles the mind.
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You seem to have a problem with every airline. Maybe it's you... :D
 
Dave Wolfe said:
The dude needs yoga or breathing techniques or maybe a facebook feed full of kitten pictures or something
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Nope. He just wants "customer service" to be what it once was. DL is not yet as bad as Frontier, but they are getting close. See post # 24239 in the YT thread for the new standard of acceptable behavior.

I'm just glad flying became an option for me over 20 years ago, versus a requirement for employment.
 
My departure after the Austin GP Monday was scheduled for 1830. At 2pm i get the first delay note. Checking weather in Atl (layover) and i see it becoming an issue. Second delay notice 15 min later. Red flag. Call diamond line, ask for options. I say, as long as i make it to atl before 11pm, I am ok with driving to Greenville (one way rental). Confirm with agent they will reimburse me . Highlight that i need to be home Tuesday 10am. Ask what flights they have (none until Tue afternoon) or if they pay for a different airline. While kid is still doing laps in the go-kart, i get a delay note that will make driving from atl impossible. I book a tahoe from Aus-Gsp and we get our current rental to the airport. Let the wife know, that with 2 h of sleep i should make it home.

Made the mistake of sleeping 1.5h in the trunk in Alabama. Should have pushed past Atl. Morning traffic and my arrival time is beyond desired.
Made it with 10 min to spare.

delta refunded the flight cost, got us two $175 eCredits.

submitted car, gas and food for reimbursement and got rejected . Challenged that, got a call from an agent, she said they’d make an exception and 2 days later i got my $495.

Without knowing exactly what to do and willing to drive halfway through the country, my wife would have lost a contract and the kid and i’d probably not have made it home until late Tuesday night.

so yeah, not great but still alright, all things considered
 
Yesterday was a mess. I had 3 flights turn into 5 flights and was extended past the normal duty day. Today will probably suck too
 
This summer is shaping up to be rough. The HQ bean counters have monkeyed with the schedule and staffing once again in attempt to save 15 cents. After a year of crying that we're overstaffed, the July lines are all 4-5 leg 10+ hour duty days with 11.5-13 hours "rest". It doesn't take much to throw a schedule like that into chaos.

I'm taking about ALL airlines, my friends at the other carriers all say the same thing. Pack a sandwich and don't cut it close for important events.
 
Gino230 said:
This summer is shaping up to be rough. The HQ bean counters have monkeyed with the schedule and staffing once again in attempt to save 15 cents. After a year of crying that we're overstaffed, the July lines are all 4-5 leg 10+ hour duty days with 11.5-13 hours "rest". It doesn't take much to throw a schedule like that into chaos.

I'm taking about ALL airlines, my friends at the other carriers all say the same thing. Pack a sandwich and don't cut it close for important events.
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When I flew for a fractional the joke at the company was they should change the combinations of the service lockers to 1410 just like our duty rest days.I do feel your pain.
 
Gino230 said:
This summer is shaping up to be rough. The HQ bean counters have monkeyed with the schedule and staffing once again in attempt to save 15 cents. After a year of crying that we're overstaffed, the July lines are all 4-5 leg 10+ hour duty days with 11.5-13 hours "rest". It doesn't take much to throw a schedule like that into chaos.

I'm taking about ALL airlines, my friends at the other carriers all say the same thing. Pack a sandwich and don't cut it close for important events.
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we are “fully staffed” and supposedly mainline is too. But they are buying back vacation, record fatigue calls, and QOL is terrible. We are also picking up more flying than prior to Covid with 300 fewer pilots.

I’m debating changing bases. If I go to NYC base, I may get 14-15 days off and my bid meaning something but is it worth the commute. Right now I’m 11 or 12 days off with my bid doing nothing to affect the schedule. I’m used to living in base so I’m not sure the grass is really greener
 
I am starting a trip on the 16th....my Japanese guy only had a few days to come to the US...so its few day trip and some tighter meetings/flights. The worst is probably Tuesday AM MDW-PIT on WN in teh AM...an after lunch meeting and then a flight on DL from PIT to DTW.

If that AM flight goes really bad we wont make the meeting....one of the main reasons he is coming here.

Good luck to everyone flying or riding this summer.
 
Noted. Thanks @Gino230 for the inside baseball.

Reliability is certainly declining with Delta and the rest. Flight crews are notably more testy.

Delays and cancellations are part of air travel. I put them in the “shit I can’t control” category. Same for my fellow passengers whiny attitudes, but I find them less tolerable than the former.
 
JBraun said:
Noted. Thanks @Gino230 for the inside baseball.

Reliability is certainly declining with Delta and the rest. Flight crews are notably more testy.

Delays and cancellations are part of air travel. I put them in the “shit I can’t control” category. Same for my fellow passengers whiny attitudes, but I find them less tolerable than the former.
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Imagine devoting most of your life to the profession, then as you age, you realize you’re tied to a group of people that make horrible decisions. Your entire support structure and families well being rely on luck to overcome the ineptitude of the “leadership”. I hope it holds together:)
 
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